Online Returns Policy
Please take time to familiarise yourself with our returns policy before making a purchase online.
Are you concerned that an item may not fit or look quite right? There is no need to worry, as full priced items may be returned for a refund as long as the item is returned within the following time frame:
- 7 days of receipt for New Zealand purchases
- 10 days of receipt for International purchases
If you wish to return an item for any reason, please email us first on firstname.lastname@example.org, letting us know your intention to return the goods and your reasons why, including your order number as a reference.
If you have purchased the wrong size, despite following the Size and Fit Guide carefully, then we will exchange it with another more suitable size or provide a refund. If you have received a faulty or incorrect product we are able to provide a refund or exchange.
If we receive the item back within the day timeline specified above and in it's original condition - i.e unused, unwashed and unaltered, with all labels and tags attached, your refund or exchange will be processed within 1-2 business days. You will be notified by email to the address listed on your account when this transaction has taken place.
We will not exchange or refund items where it is obvious the care instructions have been ignored.
Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.
Initial and return shipping charges are not refunded unless the original item was incorrect or faulty
We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour - whatever you may wish to discuss prior to and after purchasing. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor's display of any colour will be completely accurate.
We do our best to keep the website up to date. However, if for any reason your items purchased are sold out, we will notify you by email as soon as possible and you will either receive an immediate refund or be contacted and informed of the expected delivery date.
Shipping your item back to Deryn Schmidt will be your responsibility, so we suggest you package the garment carefully and use a tracked and insured shipping or postage method.
Returns Delivery Address:
220 Jackson Street
For refunds, your bank may require additional days to process and post this transaction to your account once they have received the information from Deryn Schmidt. Please allow up to 2 – 3 working days before contacting Deryn Schmidt.
Packages received at Deryn Schmidt after the return time frame window specified above will not be accepted and will be sent back to you.
In Store Returns Policy
This returns policy applies to purchases made in-store only. We will happily exchange any full price garment within 7 days of purchasing. Items must be returned in their original condition with tags attached along with the sale receipt. Unfortunately we do not offer refunds on change of mind purchases.